Terms & Conditions
TERMS & CONDITIONS
Deposit
All custom furniture pieces are made to order. A 15% deposit is required to commence your piece and secure your place in line. Receipt of your deposit confirms that the details on your order are correct. The remainder is due on completion of the order. Once work has commenced, 15% of the full cost will be retained by Urban Okie to cover material costs if the order is cancelled.
Each piece of lumber is unique
There exist natural variations in wood, including knots, cracks, color, veins and grain. These are unique to every tree and piece of lumber and therefore furniture. These are not considered to be faults but serve to make each and every piece individual.
If you’re not one to appreciate these natural variations of wood or would like a cleaner look, then maybe veneer is a better choice for you. Please speak with our friendly staff for other material options before confirming your order.
Charges will apply to remanufacturing of furniture if you’re not happy with the wood, as variations are a natural phenomenon and not a manufacturers fault.
Over time, natural factors may lead to deterioration of the wood such as expansion, shrinking, or discoloration. Small splits and cracks may develop, adding character to the piece. Our Furniture Care Guide provides expert tips to maintain your custom piece, it can be found here.
Returns, Exchanges & Warranty
We take great pride in our products, and we hope you’re delighted with your purchase from Urban Okie. We design and handcraft durable and high quality furniture. Our furniture pieces are designed and constructed allowing for the lumbers natural expansion and contraction depending on its surroundings, even old reclaimed timber continues to move, warp and crack and this should be expected. However if you encounter a major problem, Urban Okie happily offers a manufacturer’s structural warranty and will repair or replace a piece with a manufacturing defect. Please see our full warranty here.
Returns or exchanges are not accepted on custom made pieces if you change your mind. Please be sure to read and follow the furniture care guidelines as Urban Okie will not be responsible for any damage caused by the consumer.
Please contact us immediately to discuss any issues.
Production Time
You can expect your handcrafted piece to take approximately eight to 10 weeks to be constructed. This may however vary depending on the availability of materials selected and the time of year.
Alterations
Any alterations to the order need to be made immediately in writing (email, text message). No alterations can be made once construction has commenced. Additional charges will apply if this occurs.
Delivery
Delivery is not included unless stated on your order.
Installation
Installation is not included unless stated on your order.
Caring for your timber – the dos and don’t's
Our full Care Guide can be found here.
Warranty
Our full Warranty can be found here.
Damage in Transit
We take great care in packaging our creations, but in the event that you receive a product that appears to have been damaged in transit you should:
Got another question?
If you’ve got any further questions, we’d be more than happy to answer them. So please don’t hesitate to give us a call at 405-293-3237 or send us an email to urbanokiecustomwoodwork@gmail.com
Deposit
All custom furniture pieces are made to order. A 15% deposit is required to commence your piece and secure your place in line. Receipt of your deposit confirms that the details on your order are correct. The remainder is due on completion of the order. Once work has commenced, 15% of the full cost will be retained by Urban Okie to cover material costs if the order is cancelled.
Each piece of lumber is unique
There exist natural variations in wood, including knots, cracks, color, veins and grain. These are unique to every tree and piece of lumber and therefore furniture. These are not considered to be faults but serve to make each and every piece individual.
If you’re not one to appreciate these natural variations of wood or would like a cleaner look, then maybe veneer is a better choice for you. Please speak with our friendly staff for other material options before confirming your order.
Charges will apply to remanufacturing of furniture if you’re not happy with the wood, as variations are a natural phenomenon and not a manufacturers fault.
Over time, natural factors may lead to deterioration of the wood such as expansion, shrinking, or discoloration. Small splits and cracks may develop, adding character to the piece. Our Furniture Care Guide provides expert tips to maintain your custom piece, it can be found here.
Returns, Exchanges & Warranty
We take great pride in our products, and we hope you’re delighted with your purchase from Urban Okie. We design and handcraft durable and high quality furniture. Our furniture pieces are designed and constructed allowing for the lumbers natural expansion and contraction depending on its surroundings, even old reclaimed timber continues to move, warp and crack and this should be expected. However if you encounter a major problem, Urban Okie happily offers a manufacturer’s structural warranty and will repair or replace a piece with a manufacturing defect. Please see our full warranty here.
Returns or exchanges are not accepted on custom made pieces if you change your mind. Please be sure to read and follow the furniture care guidelines as Urban Okie will not be responsible for any damage caused by the consumer.
Please contact us immediately to discuss any issues.
Production Time
You can expect your handcrafted piece to take approximately eight to 10 weeks to be constructed. This may however vary depending on the availability of materials selected and the time of year.
Alterations
Any alterations to the order need to be made immediately in writing (email, text message). No alterations can be made once construction has commenced. Additional charges will apply if this occurs.
Delivery
Delivery is not included unless stated on your order.
Installation
Installation is not included unless stated on your order.
Caring for your timber – the dos and don’t's
Our full Care Guide can be found here.
Warranty
Our full Warranty can be found here.
Damage in Transit
We take great care in packaging our creations, but in the event that you receive a product that appears to have been damaged in transit you should:
- refuse to accept delivery of the product,
- take a photo of the damaged box/product
- direct the courier to ‘return goods to sender’ and
- contact us within 48 hours
Got another question?
If you’ve got any further questions, we’d be more than happy to answer them. So please don’t hesitate to give us a call at 405-293-3237 or send us an email to urbanokiecustomwoodwork@gmail.com